Terms & Conditions
Terms and conditions
Last updated: 11 August 2026
These Terms and Conditions apply to the website www.richcastofcharacters.com (the “Website”), operated by Rich Cast of Characters.
Rich Cast of Characters is an independently owned business owned and operated by Piyaphan Boonphen, with its business address at 46/36 VIA 31, Sukhumvit 31, Klongton-Nuea, Wattana, Bangkok 10110, Thailand.
These Terms and Conditions contain:
Part A: Terms of Use, which apply when you access or use the Website.
Part B: Terms and Conditions of Sale, which apply when you purchase products through the Website.
By accessing the Website or placing an order, you confirm that you have read, understood and agreed to the relevant terms.
If you have any questions, please contact us at info@richcastofcharacters.com.
Part A: Terms of use
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Changes to these terms
We may modify or update these Terms of Use from time to time.
Any changes will take effect when the updated version is published on the Website. Please review this page periodically to remain informed of the current terms.
2. Intellectual property
The Website and its contents—including the Rich Cast of Characters name, logos, trademarks, product designs, photographs, videos, illustrations, graphics, written content and website layout—are owned by or licensed to Rich Cast of Characters and are protected by applicable intellectual-property laws.
You may access and use the Website for personal and non-commercial purposes only.
You may not reproduce, copy, publish, distribute, modify, sell, commercially exploit or otherwise use any part of the Website without prior written permission from Rich Cast of Characters or the relevant rights holder.
Any unauthorised or unlawful use of the Website or its contents may result in legal action.
We reserve the right to modify, remove or update Website content at any time without prior notice.
3. Links and third-party websites
The Website may contain links to websites or services operated by third parties. These links are provided for convenience only.
Rich Cast of Characters does not control or endorse third-party websites and is not responsible for their content, availability, security, privacy practices, products or services.
When visiting a third-party website, you should review its own terms and privacy policy.
You may not create a link to the Website in a way that suggests an association, approval or endorsement by Rich Cast of Characters where none exists.
4. Acceptable use
You agree not to use the Website:
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for any unlawful, fraudulent, harmful or malicious purpose;
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to introduce viruses, malware, harmful code or other damaging material;
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to interfere with the operation, security or performance of the Website;
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to attempt to gain unauthorised access to the Website, its systems, servers or connected networks;
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to access another person’s account or personal information without authorisation;
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to collect, scrape or extract Website content or data using automated systems without our prior written permission; or
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to infringe the intellectual-property, privacy or other legal rights of Rich Cast of Characters or any third party.
5. Website information and limitation of liability
We make reasonable efforts to ensure that the information displayed on the Website is accurate and current. However, we do not guarantee that all content will always be complete, accurate or free from errors.
To the fullest extent permitted by applicable law, Rich Cast of Characters will not be responsible for indirect, incidental or consequential loss arising from your access to or use of the Website.
We are not responsible for interruptions, technical errors, viruses, unauthorised third-party activity or events outside our reasonable control that affect the availability or operation of the Website.
Nothing in these Terms of Use excludes or limits any liability that cannot legally be excluded, including your mandatory rights under applicable consumer law.
6. Website availability and maintenance
We make reasonable efforts to keep the Website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily restrict or suspend access to all or part of the Website to perform maintenance, make updates, improve security or address technical issues.
Where reasonably possible, we will try to minimise any disruption.
7. Personal information
We collect and use personal information in accordance with our Privacy Policy.
Personal information may be shared with payment processors, delivery providers and other service providers where reasonably necessary to process payments, produce and deliver orders, prevent fraud, provide customer support or comply with applicable law.
8. Governing law
These Terms of Use are governed by the laws of Thailand.
Any dispute relating to these Terms of Use or your use of the Website will be subject to the jurisdiction of the competent courts of Thailand, except where mandatory consumer-protection laws provide otherwise.
Part B: Terms and conditions of sale
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About these terms
These Terms and Conditions of Sale apply to purchases made through the Website.
Throughout these Terms and Conditions of Sale, “Rich Cast of Characters,” “we,” “us” and “our” refer to Rich Cast of Characters.
By placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions of Sale and our Privacy Policy.
Please review these terms before submitting your order and save a copy for your records.
Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.
2. Products
Rich Cast of Characters creates handcrafted footwear and accessories. Most products are produced on a made-to-order, pre-order or limited-production basis.
Because our products are handcrafted and may use natural materials, minor variations in colour, texture, grain, markings, stitching and finishing may occur. These variations are part of the individual character of the product and are not considered manufacturing defects.
We make reasonable efforts to display product colours and details accurately. However, colours may appear differently depending on your screen, device settings and lighting conditions.
Product packaging, labelling and minor design details may occasionally differ from the images displayed on the Website without materially affecting the product.
3. Placing an order
To place an order, you must select your product, size, colour and any available options, add the product to your shopping cart and complete the checkout process.
You are responsible for checking that all information provided—including the product, size, colour, delivery address and contact details—is correct before submitting your order.
After placing an order, you will receive an order-confirmation email confirming that we have received and accepted your order. This confirmation does not mean that the product has completed production or been dispatched.
Because most Rich Cast of Characters products are made to order and production planning may begin immediately, your order becomes final once the order-confirmation email has been sent.
After confirmation, the order cannot normally be cancelled, refunded or changed, including changes to the product, size or colour.
If you notice an error in your delivery address or contact information, please contact us immediately. We may attempt to correct the information where possible, but we cannot guarantee that changes can be made once processing or delivery arrangements have begun.
We reserve the right to cancel and refund an order where:
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the product or required materials are unavailable;
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the payment cannot be verified or processed;
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the information provided appears inaccurate or incomplete;
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we reasonably suspect fraudulent or unauthorised activity;
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an incorrect price or product description was displayed; or
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we are otherwise unable to fulfil the order.
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Where we cancel an order after payment has been received, the amount paid will be refunded using the original payment method.
Nothing in this section limits any cancellation, refund or other consumer right that cannot legally be excluded under applicable law.
4. Prices and payment
Product prices are displayed in the currency shown on the Website or at checkout.
Delivery charges and any taxes or other charges collected by us will be displayed before you submit your order.
You may pay using the payment methods available at checkout. Payment is charged in full when the order is placed.
Payments may be processed by third-party payment service providers. By submitting your payment details, you authorise us and our payment service providers to charge the total amount shown at checkout.
Your bank or card provider may charge foreign-transaction, currency-conversion, cross-border or other processing fees. These charges are determined by your provider and are not controlled by Rich Cast of Characters.
5. Production time
Most Rich Cast of Characters products are handcrafted specifically for each order.
Unless otherwise stated on the relevant product page, the usual production time is approximately 4–6 weeks.
During sale periods, special releases, high-demand periods or for certain customised products, production may take approximately 4–8 weeks.
Production time is separate from delivery time.
All production timeframes are estimates. Although we will make reasonable efforts to complete your order within the estimated timeframe, delays may occasionally occur because of material availability, handcrafted production, order volume or circumstances beyond our reasonable control.
We will contact you if there is a significant delay affecting your order.
6. Delivery
Available delivery methods and charges will be displayed at checkout.
The delivery timeframe begins after your order has completed production and has been dispatched. Any delivery estimate provided by us or the carrier is an estimate only and does not constitute a guaranteed delivery date.
You are responsible for providing a complete and accurate delivery address. Rich Cast of Characters is not responsible for delays, additional charges or failed delivery resulting from incorrect or incomplete information provided by you.
Different products within the same order may be dispatched separately.
Delivery is considered complete when the order is delivered to:
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the delivery address provided at checkout;
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a person authorised to receive it on your behalf;
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a reception, mailroom or other authorised receiving location at the address; or
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another location arranged directly between you and the carrier.
If delivery is unsuccessful, you are responsible for contacting the carrier promptly to arrange redelivery or collection.
7. Customs, duties and import charges
International orders may be subject to import duties, customs charges, taxes, tariffs or handling fees imposed by the destination country.
Unless these charges are expressly included or collected at checkout, you are responsible for paying them directly to the relevant authority or delivery provider.
Rich Cast of Characters does not control these charges and cannot confirm their amount before delivery.
You are responsible for ensuring that the products you order may legally be imported into your destination country.
When placing an international order, you may be considered the importer of record and must comply with the laws and customs requirements of the destination country.
If an order is refused, abandoned or returned because import charges were not paid or delivery was not accepted, you may be responsible for the original delivery cost, return delivery cost, customs charges and other expenses incurred, to the extent permitted by applicable law.
8. Cancellations and order changes
Most Rich Cast of Characters products are handcrafted specifically for each order. Payment is collected in full when the order is placed, and production may begin shortly after the order is confirmed.
Please contact us immediately if you wish to request a cancellation or change.
Once an order has been confirmed and production has begun, it cannot normally be cancelled, refunded or changed.
Any cancellation or amendment requested before production begins may be accepted at the sole discretion of Rich Cast of Characters.
Customised, personalised and specially commissioned products cannot be cancelled once production has begun.
Nothing in this section limits any cancellation, refund or other consumer right that cannot legally be excluded under applicable law.
9. Returns and size exchanges
Except where required by applicable law or where a product is faulty, Rich Cast of Characters does not accept returns or provide refunds for a change of mind.
We accept requests for a size exchange within 30 days of delivery, subject to the following conditions:
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the exchange must be for the same product in the same colour;
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only the size may be changed;
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the requested replacement size must be available or capable of being produced;
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each product may be exchanged only once;
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the product must be unworn, unused, unaltered and undamaged;
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the product must be returned in its original packaging;
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all original tags, labels and accessories must remain attached or included; and
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the original shoe box and packaging must not be damaged.
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Please contact info@richcastofcharacters.com before returning a product. Products returned without prior authorisation may not be accepted.
We will inspect the returned product before approving an exchange. We reserve the right to refuse an exchange where the product does not meet the conditions above.
Unless the product is confirmed to be faulty, the customer is responsible for all costs connected with an exchange, including return delivery, delivery of the replacement product, customs duties and taxes.
10. Faulty or incorrect products
Please inspect your order promptly after delivery.
If you believe that a product arrived damaged, faulty, incomplete or materially different from what you ordered, please contact info@richcastofcharacters.com as soon as possible.
Please include:
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your name;
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your order number;
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a description of the problem; and
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clear photographs or videos showing the product and the issue.
Do not return the product until we have provided return instructions.
Where a product is confirmed to have a manufacturing defect or has been supplied incorrectly, we will offer an appropriate remedy, which may include repair, replacement or refund, depending on the circumstances and your rights under applicable law.
Where we confirm that the product is faulty, we will cover reasonable return and redelivery costs.
Damage caused by the following is not normally considered a manufacturing defect:
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normal wear and tear;
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improper use or storage;
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failure to follow care instructions;
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exposure to water, rain, excessive heat, direct sunlight, chemicals or food;
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accidental damage;
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alteration or repair performed by a third party; or
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natural variations in leather, suede, fabric or other handcrafted materials.
Nothing in this section limits your statutory rights relating to faulty or misdescribed products.
11. Ownership and risk
Ownership of the product passes to you after we have received full payment for the order.
Risk of loss or damage passes to you when the order is delivered to you or to a person or location authorised by you to receive it.
12. Personal and non-commercial purchases
Products purchased through the Website are intended for personal use.
You may not purchase products for unauthorised resale, commercial distribution or other commercial purposes without our prior written consent.
We reserve the right to refuse or cancel orders that we reasonably believe have been placed for unauthorised resale.
13. Limitation of liability
Nothing in these Terms and Conditions of Sale excludes or limits our liability where doing so would be unlawful, including liability for:
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death or personal injury caused by our negligence;
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fraud or fraudulent misrepresentation;
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breach of mandatory consumer rights; or
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any other liability that cannot legally be excluded.
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To the fullest extent permitted by law, Rich Cast of Characters will not be responsible for indirect, incidental or consequential losses arising from an order or use of the Website.
We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, transport interruptions, customs delays, governmental actions, labour disputes, material shortages, internet failures or disruptions affecting payment or delivery services.
14. Governing law and disputes
These Terms and Conditions of Sale are governed by the laws of Thailand.
Any dispute relating to these terms or an order will be subject to the jurisdiction of the competent courts of Thailand, except where mandatory consumer-protection laws give you the right to bring proceedings in another jurisdiction.
Before beginning legal proceedings, both parties should make reasonable efforts to resolve the matter directly.
15. Changes to these terms
We may update these Terms and Conditions of Sale from time to time by publishing a revised version on the Website.
The terms that apply to your order are those in effect when your order is placed. Changes made afterward will not affect an order that has already been accepted unless required by law or agreed with you.
16. Contact
For order enquiries, exchange requests, complaints or questions about these Terms and Conditions, please contact:
Rich Cast of Characters
Email: info@richcastofcharacters.com
Website: www.richcastofcharacters.com
Business address:
46/36 VIA 31
Sukhumvit 31
Klongton-Nuea, Wattana
Bangkok 10110
Thailand